Policies
Warranty policy
- Coverage
- 2 years from purchase
- What we fix
- Materials, workmanship, movement
- Claim shipping
- You ship in, we ship back
Covered
- Defects in materials and workmanship under normal use
- Parts and labour needed to repair those defects
- Movements that stop without external damage or mishandling
- Repair or replacement of defective parts at no charge
Not covered
- Accidents, misuse, abuse, alteration, or neglect
- Unauthorized modifications or opening the case
- Normal wear (scratches, fading, strap wear)
- Water damage outside the watch’s rated limits
- Damage from ignoring care instructions
How to claim
- Email support@luvyer.com with the issue and your order details.
- Send proof of purchase (original receipt or invoice).
- You ship the watch to us. After repair or replacement, return shipping is on us.
Service process
- We assess your request and tell you the next steps.
- Where it is faster, we may authorize a local watchmaker or jeweler — LUVYER covers those costs.
- For complex issues, the watch comes back to us for inspection and repair. If needed, we replace it with a comparable model.
Contact
Questions about coverage or an active claim — email support@luvyer.com. We may update this policy; changes apply to future purchases and will be posted here.