Policies
Refunds and returns
- Return window
- 30 days from delivery
- Return shipping
- You pay
- Refund issued
- Within 10 business days of inspection
Returnable
- Catalogue watches, unworn
- Original packaging and accessories
- Within 30 days of delivery
- Any watch that arrives faulty
Not returnable
- Custom or personalised builds
- Watches showing wear
- Missing straps, tools, or box
- Anything past 30 days
How to return
- Email support@luvyer.com with your order number and reason.
- We send return instructions and a tracked label. You pay return shipping.
- Refund issued to your original payment method after inspection. No restocking fee.
Regional rights
EU
EU customers have a 14-day statutory withdrawal right under consumer law. Separately, our store return window is 30 days and follows the conditions above. Statutory rights are not replaced by this policy.
UK
UK customers have a 14-day statutory cancellation right under consumer law. Separately, our store return window is 30 days and follows the conditions above. Statutory rights are not replaced by this policy.